About Us
DialNinja helps deliver a seamless experience across every channel and every touchpoint without missing a beat through our cloud hosted solutions.
From inbound and outbound voice, email, SMS, chat and social media. Our solutions leverage customer profiles and preferences to drive personalized interactions.
Maximize ROI
Our Network
Competitive Rates
We carry some of the best domestic termination traffic in the country never having to put price before quality.
Quality Networks
Our network consists of switching nodes allowing us to expand into new datacenters both domestic & international.
High Throughput
Network capable of handling 1,000s of calls per second directly without congestion or quality degregation.
Origination and Termination
Quality voice origination and termination with un-beatable rates for domestic conversational traffic. We offer free testing so let's get started.
Hosted Services
User Interface
Powerful User Interface that allows you to manage your call center and streamline your operations.
Reporting and Analytics
Detailed call logs provide visual and numerical data easily accessible within the dashboard.
Call Recording
Maintain quality control and properly train your agents with Call Recording. Recordings are kept for 30 days.
Cloud Based
No need to download and maintain cumbersome software programs. DialNinja runs in the cloud so it's always updated, supported, and ready to go. Check stats on your phone.
Live Agent Monitoring
Monitor agent performance in real time with Live Agent Monitoring. Access call recordings on demand, listen-in on calls, whisper to an agent, or take over a live call.
Competitive Edge
In today’s competitive environment you need to find ways to do more with less and in less time. DialNinja's Virtual Call Center Platform provides your agents with the best technology at their fingertips.